Please read carefully through the following information about booking a Tours for Churches Tour. When you book, you will be asked if you have read and understood this section, as well as our Booking Conditions.
We can accommodate most group sizes depending on the destination, the transport and accommodation used.
Free places for organisers/leaders
Tours for Churches normally offers 1 free place per 20 full paying persons on tours. Free places are available on most tours and details of these will be included in our quotation.
Fitness and stamina are more important than age. We often find some of our older customers are the fittest in the group. Please note if you are over 79 years of age at the time of travel, we may require you to provide proof of medical fitness and full insurance cover.
Tours for Churches has built up a detailed understanding of the requirements of church groups. The accommodation has been selected by Tours for Churches agents with these requirements in mind. We indicate in the text either specific accommodation which is frequently used, or we describe the category of accommodation used. Occasionally, due to the pressure on accommodation, hotels and centres not named in the brochure but of a similar category will be used. Passengers are normally accommodated in twin bedded rooms.
Rooming and Single room option (SRO)
Our tour prices are based on customers sharing twin-bedded rooms unless otherwise requested. However, we offer the opportunity to request a triple room or pay a supplement to pre-book a single room.
Most tours include breakfast and dinner; this allows you to try the lunchtime local cuisine. There are also options for bed and breakfast with optional evening meals or a full board basis. Please speak to us for further details.
We try to cater for special dietary requirements but this cannot be guaranteed. Please inform us of your requirements at the time of booking.
From time to time, some elements of our Tours may change from those that have been published. This could be the result of inclement weather, a change in the local political situation or in flight or train schedules or other circumstances beyond our control. Significant changes to your holiday will be notified as soon as we feasibly can. Minor amendments to your trip will be detailed on your final trip documentation.
Foreign Office Travel Advice
The Foreign & Commonwealth Office (FCO) Travel Advice Unit (www.gov.uk/foreign-travel-advice) provides detailed information about your destination. We monitor FCO travel warnings and advice and based on them, may cancel Tours s before departure, or re-route or make other changes to Tours operating in or through the country concerned.
Any decision we take about whether to operate or cancel a trip or make other changes will always be made in the interests of your safety and security. We will make these decisions at least four weeks before departure unless we believe that local conditions will improve before the start of the trip.
We strongly advise that you register with the FCO to receive updates on the travel advice about your destination, safety and security, entry requirements, health, local laws and customs. A hard copy of the current FCO Travel Advice for your chosen destination is available by contacting email@example.com or 01252 379438
Electricity and Plug types
We recommend visiting http://electricaloutlet.org/. You can find out the voltage and plug type for most countries around the world.
If you want to check the rules
Limited quantities of some food products including fish, eggs and honey, may be allowed from certain countries.
You can either check www.direct.gov.uk/dontbringmeback or call the helpline on 08459 33 55 77 from within or +44 (0)20 7238 6951 from outside the UK.
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community List” which contains details of air carriers which are subject to an operating ban within the EU. The Community List is available for inspection at www.europa.eu. In accordance with EU Regulations, we are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your international flight(s) to and from an EU airport at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban and, as a result, we or the carrier are unable to offer you a suitable alternative, the provisions of our Booking Conditions “If we change your tour” will apply. Please note that we will not book our customers onto banned airlines whose flights may be available for general sale and accessible to the public.
Aircraft weight restrictions
For the purposes of flight safety, it is essential that you adhere to the luggage weight restrictions imposed by the airline you are flying with, particularly when flying on internal flights on smaller aircraft.
Peace of Mind
Tours for Churches is a trading name of Explore Worldwide Limited. Explore is a fully bonded Tour Operator licensed by the Civil Aviation Authority (CAA) and by ABTOT. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 2595)
All the flights and flight-inclusive holidays* in this brochure or on our website are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL certificate**. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL certificate go to http://www.atol.org.uk/ATOLCertificate
*The flights and flight-inclusive holidays we arrange are ATOL protected providing they are made available in the UK.
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Explore has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In the event of Explore’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Explore. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.
Whilst we endeavour to provide as much information as possible in your final documentation regarding the areas our Tours travel to, we would always recommend that you undertake some background research about the places you will be visiting and the type of climate and local conditions you can expect to get the most out of your holiday.
Explore is a member of the Association of Independent Tour Operators. To contact the association visit www.aito.co.uk
AITO Quality Charter
The Association of Independent Tour Operators
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
- Exclusive Membership – AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
- Financial Security – An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis.
- Accurate Brochures/Web Sites – All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
- Professional Service and Continual Improvements – All members are committed to high standards of service and believe in the regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
- Monitoring Standards – AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.
- Sustainable Tourism – All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5-star status. Explore have achieved 5-star status.
- Customer Relations – All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Please note that Dispute Settlement Services Ltd is not listed on the Government’s Alternative Dispute Resolution (ADR) scheme ADR list but still able to provide Arbitration.